GP Practice GP Practice
Mon8:30am - 8pm
Tue8:30am - 6pm
Wed8:30am - 6pm
Thu8:30am - 6pm
Fri8:30am - 6pm
SatClosed
SunClosed

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Widdrington Surgery is a small semi-rural family practice with attached pharmacy, optician & dentist.

Our Vision :

To work together seamlessly to provide excellent care to meet individual patient needs, and strive to deliver a high quality service

You can book your appointment or order your repeat medications on-line via emisaccess

We continue to strive to offer all our patients an appointment of their choice.  However, if the doctor of their choice is not available or unable to see them because surgery is fully booked, then an alternative appointment will be offered with another doctor.

Telephone calls may be recorded for training purposes.

Appointments are for 10 minutes and can be booked up to  4 weeks in advance.

Please let the receptionist know if you require an ‘urgent’ appointment. The receptionist may ask for some details about the nature of your complaint, this information is helpful for the doctor to prioritise calls.

In the unlikely event of you not being able to make an urgent appointment at the surgery, the Primary Care Open Access Centre at Wansbeck General is available. Please ask the receptionist for details should you wish to use this service. (Please note that an Out-of-Hours service is available when the surgery is closed).

You may also book a telephone appointment with a doctor if there is something you need to discuss but feel does not warrant a consultation at the surgery.

Reception is open from 8.30am to book appointments for GPs or the Nurse led clinics.

Chaperones:

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Sometimes you may wish to be accompanied by a family member or friend. At other times you may wish to have a formal chaperone present ie a female member of our clinical team, though at busy times the chaperone may be a member of our support team. Wherever possible please make this request at the time of booking your appointment, so that we can make the necessary arrangements. Whilst we will always do our best to provide a chaperone if requested, this may necessitate us re-scheduling your appointment for a time when a chaperone can be present. Your healthcare professional may also require a chaperone to be present, for certain consultations, in accordance with our chaperone policy.

What can I do if the receptionist asks me questions that I find difficult to answer in the waiting room?

If you feel uncomfortable at any time, you can ask the receptionist to find somewhere more private to talk to them, or tell the receptionist that you would rather give your details to the doctor or nurse who sees you.

Repeat Prescriptions

We aim to provide patients with a high quality of service and look to make improvements at all times

Would you like to order your repeat prescriptions online ?

Please click on emisaccess if you are already registered. If you would like to register please ask at dispensary or reception.

Once registered you will be able order your repeat medication online. Medication will be ready for collection at the dispensary. Allow two full working days for your order to be processed.

Please telephone 01670 791972 for medication requests between 11am & 6pm

Monday to Friday.

If requesting medication by telephone, please have your repeat slip with you so you can give details of which medication you wish to repeat.

Please allow 2 full working days to process your order ready for your collection. To use the posting box you will need to tick the box on the right-hand side of the printed medication list for the items you require.

Order Placed         Order Ready

Monday                   Thursday

Tuesday                    Friday    

Wednesday               Monday    

Thursday                 Tuesday   

Friday                  Wednesday

Contacting Out-of-Hours

 

Emergencies

What to do when your GP practice is closed:

–          If it’s a life-threatening emergency call 999

–          If you need medical help but it’s not an emergency call 111

 

During normal practice opening hours, the practice remains your first point of contact for all routine requests although excellent advice from clinicians is available from NHS 111

 

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.  Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year

 

When to call 111

You should call 111 when:

  • You think you need to go to A&E or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help.

 

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain